Many shoppers belong to several loyalty programs that allow them to acquire points, money, or merchandise. Big chain stores have been implementing this easy marketing tool to establish customer retention. Small business might assume that these programs will cost too much to implement and maintain, but their benefits can be greatly underestimated. Here are some reasons why you should kick off 2013 with a loyalty program.
1. Return Customers
If a shopper knows they are building up for incentives, they'll go out of their way to support your establishment. It's nice to think that if you get 10 cups of tea, you'll get one free. Chances are the customers who enroll or take part in the loyalty program know that they frequent your business and would benefit from the program. Its an easy sell.
2. Easy Implementation
You don't need to make your loyalty program complex. It can be as simple as stamping a card and having the customer fill out a form with her name, email address, and birth date. Or you can create a program where cards are swiped or scanned and allow for points to accumulate. Your choice is just a matter of budget and time.
3. Targeted Marketing Efforts
If you have a special promotion, or maybe even an event, you'll be able to communicate with the right audience. Maintaining a marketing database will ensure you are talking to consumers who already love your brand. You'll have a successful return on your invest because you will be speaking to the right people.