There are a number of tools I’m using these days to increase my productivity. I think other small business owners will benefit from them as well.
I have easy access to all my spreadsheets and documents no matter where I am. It’s ideal for sharing information if several employees are working with the same clients. I really enjoy the ability to limit who has access to the documents. It’s great for people who work in multiple locations throughout the day, including the office and later again at home.
Skype allows me to take calls from anywhere. I have our 1-800 number and Google Voice number redirected to my Skype phone so I never miss a call. I can have international phone calls for next to nothing. I record all my calls in case I ever need to reference them. I can also instant message my coworkers, which comes in handy if they encounter a roadblock and need an immediate answer to get working again.
3. Live Chat
My clients get answers so much faster by sending a chat than an email. Answering questions via live chat also reduces the number of inquiries waiting in my email inbox. It enables me to answer questions in real time so my clients feel valued; they’ve actually mentioned live chat as one of their favorite features, as well.
What are your favorite tools? Share them below!