If the web had a tagline, it would be, "The Internet is forever." On Thursday, May 8, 2014, Snapchat settled with the FTC over concerns about deliberately misleading consumers into thinking their information was secure and private. "According to the FTC's complaint, Snapchat made multiple misrepresentations to consumers about its product that stood in stark contrast to how the app actually worked."
It's hard to understand how people believed Snapchat was secure in the first place. Like anything and everything sent over a wire or through the air, digital information can be intercepted. The fact that software also exists to recover Snapchat messages from your phone long after they have been deleted by the app should have been a clue that nothing is safe.
What this trial really illustrates is the fervent wish that people don't want to be held accountable for their questionable content choices. The bottom line is, don't publish anything you wouldn't want future employers, political opponents, or family members to see. This includes, but is not limited to, the following:
1. Stories you haven't fact-checked.
I would like to live the rest of my life without ever again seeing the "inspiring" (and totally untrue) tale of the bald eagle who rips off its beak during a mid-life crisis in order to grow stronger. Sharing stories like this not only spreads misinformation, but makes you look uneducated.
Familiarize yourself with popular satire sites like The Onion, Private Eye, and NewsBiscuit and don't share their links without a disclaimer. If you're still not sure about the source, search for the topic on Snopes, a website debunking urban legends, Internet rumors, email forwards, and other stories of questionable origin.
2. Hateful comments.
Even if you have the privacy settings as high as you can set them, and you believe all your Facebook friends agree with you 100%, you will still find your darkest sentiments exposed if you share them. Just ask super-racist Donald Sterling, whose own girlfriend turned him over to the press. As your mother always said, "If you don't have anything nice to say, don't say anything at all."
3. Sexy talk.
The recipient of your cheesy pun about breakfast meat may think it's clever at the time, and may even be turned on if you're lucky. After you part ways, people seeing it on the Internet will have a field day. Save yourself the embarrassment and reserve dirty talk for unrecorded in-person encounters.
4. Nude pictures or images of your genitalia.
If you don't want your boss or mother to see it, don't take it. It will end up in front of the wrong eyes. Guaranteed. Need I remind you of the aptly named Anthony Weiner scandal or this poor son who was tricked into seeing nude photos of his mother by a jealous ex.
Like real life, everything you do on the Internet can (and usually does) have consequences. Gone are the pre-digital days when people could walk away from an uncomfortable conversation before you went too far. Now the whole world is your audience and they never forget. Do your future self a favor and think twice before you post.
Have more suggestions or digital horror stories? Share them with us in the comments.
It used to be that all it took to make a new friend was a few hours in the sandbox and a shared peanut butter and jelly sandwich. Flash forward a few decades and things have gotten more complicated--and only half of the problem is having become a full-fledged grown up. We play out increasingly larger chunks of our social interactions online. In fact, some relationships take place entirely on social networks. Tangled in with electronic missives from friends and family are attempts by brands to build ongoing relationships with their customers. So how does your business figure out how to keep and entertain friends once you’ve made them? Here are eight tips.
Leave the Selfie to Somebody Els(i)e
Instead of sharing your own selfies, create a campaign to encourage fans to share theirs, like this inspired “undead yourself” campaign aimed at Walking Dead fans.
Create Interactive Content
Quizzes, polls, and open-ended questions are few ways of easily creating interactive content. Try it yourself: craft your own quiz (from Interact) and share it on social.
Don’t Respond Badly to Criticism
Don’t create your own public relations crisis by responding poorly to negative comments. Even big companies like Nestle forget this and end up mired in bad publicity.
Don’t Be Annoying
It’s important to know how much and how often people want to hear from you. During busy times (like the holiday season), be aware of how many people unfollow you. It might be because you’re posting too much.
Show Them You’re Listening
If 90% of your followership is telling you they want longer hours at your store, show them you’re listening by pushing closing time back just a bit. Responding to comments is good form, but integrating feedback is even better.
Post Original Content
Your fans and friends are following you for your unique point of view. Leveraging the power of memes and viral content can be good in small doses, but generating your own material is the best way to personalize your brand.
Give Them Breaking News
Make your followers feel like they’re part of an exclusive club. Break news about special deals, new store locations or a brand new product to them first so they feel like VIPs.
Showcase Fan Content
Invite your friends and fans to show you how they interact with your brand every day. Check out this campaign from the North Face, where loyal fans were encouraged to share their love for outdoor exploration through pictures.
How do you keep your online friendships strong? Share your strategies for building strong relationships with followers in the comment section below.