With only two weeks left until Christmas, we’re racing towards one of the most important days of the holiday season. One refrain echoes through the minds of most business owners: There isn’t enough time! If you’re still personally handling your social media, it’s easy to see why this season can seem unmanageable. Here are four reasons why Social Sonar could be the best gift you give yourself this year.
Open Up Time so You Can Tackle Other Projects
How many ideas and grand schemes for your business do you have slowly cooking on the back burner? Maybe they’ve been simmering there for the better part of the year without the chance of growing to fruition because you haven’t had the time to really flesh them out. If you’re dreaming of launching new ideas in 2014, the clock is ticking. There’s no time like the present to get preparations underway. Letting someone else take the reins of your social media efforts can open up time for you to work on the projects that you’re really passionate about. Who knows--that idea you’ve been toying with could be what takes your business to the next level in the upcoming year.
Take a Break, You Deserve It!
As a business owner, you pour yourself into your work every day. For entrepreneurs and sole proprietors, it’s hard to draw the line that determines where your business ends and your personal life begins. The balancing act is even trickier right now because the holidays present great business opportunities but are also full of social gatherings that you don’t want to miss out on. Taking one thing off your plate during the holidays can open up opportunities to spend time with the people that matter. Don’t miss out on important opportunities to connect with friends and family because you’re knee-deep in tweets and Facebook comments. We’ll handle your social media efforts so that you can celebrate with the people closest to you.
Coordinate Marketing Efforts
Is your marketing department working overtime during the holidays? This time of year can seem like a race to reach customers, which can leave members of your communications team feeling overwhelmed. Having a dedicated user that works with your marketing team to carry out your social media strategy takes some of the stress off of you. That way, you can keep an eye on the bigger marketing picture and know that your social strategy is working in close conjunction with it.
Who doesn’t love a good deal? The last few months of the year are a prime time to roll out deals for customers craving a good sale. Are you using your social networks to make the most of online shopping? An online store is only part of a winning equation. Your fans may not be checking your website regularly, so it’s important to drive traffic there through social media. Loyal followers make for strong brand advocates. If fans love a deal they see on Twitter or on Facebook, they can easily share it with friends and family, too.
Who’s responsible for your social strategy this holiday season? Let the pros handle it so you can enjoy feasting with family and friends! The only downside? You won’t have any excuses for showing up to that potluck without a good dish!
Jolly Old St. Nick may be a luddite of sorts (as far as we know, he still employs an old-fashion sleigh and a generous dose of magic to get most of his work done) but that doesn’t mean he can’t teach you a thing or two about how to use social media. Here are some tips, straight from Santa’s Workshop, to help you out in the final stretch towards Christmas.
It Takes a (Christmas) Village
Santa doesn’t do it all on his own. He has an entire workshop of elves working full time to help him out. In the same way, it’s important to get everyone on your team thinking about the ways they can maximize your business’s presence on social networks. Customer service representatives can field incoming questions, while marketing associates can be on hand at events live-tweeting or uploading pictures to Instagram. As long as all efforts are connected to an overarching strategy led by a dedicated user, there’s no reason to fear too many cooks in the kitchen. Assign one person to be the dedicated user. They'll be responsible for filtering content and making sure the overall message is cohesive while the other elves work away.
It Doesn’t Pay to be Naughty
A good social media strategy is all about transparency, but when you’re being honest and open, it can be hard to conceal your flaws. In an age where your customers know more about you than ever before, it pays to be nice--not naughty. Throwing an epic tantrum online every time something doesn’t go your way is a sure ticket to getting coal in your stocking.
He Sees You When You’re Sleeping, He Knows When You’re Awake
Okay, so that particular line has always struck us as more than a little bit creepy, but it does shine a light on an important aspect of your social strategy: monitoring. If you’ve built a strong online presence on your social networks throughout the year, don’t be surprised to see an uptick of traffic during the holiday season. That’s because more people are doing online shopping than ever before. Just take a look at this year’s blockbuster Cyber Monday sales. The holidays are an essential time to keep a closer eye on your social networks because customers expect you to answer questions about things like shipped packages and special deals. Ignoring questions on social media is a sure way to encourage customers to move on.
Keep an Open Ear
You can walk into any mall in America and find an attentive Santa carefully listening, poised to grant holiday wishes as best he can. Listen to what your customers are saying on social media. Do they wish you had special holiday hours so they can sneak in some holiday shopping? Are they hungry for end-of-the-year deals? Like Santa, you may not be able to fulfill every Christmas list, but by carefully listening to your customers, you’ll have a better idea of what they really want from you.
The biggest lesson of all? Keep things jolly. It’s the holiday season, after all. It’s a time of year to make sure your customers know you’re grateful for them, so be generous and create special coupons, in-store events and exclusive deals to give something back! Only Santa Claus can go around the world in one night and grant everyone’s wishes, but that doesn’t mean you can’t contribute to making the holiday season special for the people who support your business all year round.