The gift-giving season is almost upon us and you know what that means-- it’s make or break time for a lot of businesses. If you don’t believe us, check out some statistics about holiday shopping from last year. Did you know that almost 20% of retail sales for the entire year happened during the holiday season? With a growing emphasis on online shopping, your business's digital presence is more important than ever. Are you prepared to come out of the holiday season a winner? Here are some tips to help you get there!
Create an Inclusive Calendar
With a slew of events, parties and holidays on the horizon, it’s a good idea to step back and get organized with a detailed holiday calendar. We’ve created a table with some important events here. It’s never a bad idea to include local events or holidays that are important to your community. When you’re trying to reach a broad audience, don’t forget the importance of being as inclusive as possible!
A holiday calendar can help you work backwards as you roll out special deals, gift guides, special in-store events, and more! Remember, it’s a highly competitive time of the year, so it pays to get an early start. Every business is vying for the attention of shoppers, so make sure you create periodic messaging that leads up to important shopping days like Black Friday.
Get Your Online Store Ready for Traffic
Are you as prepared online as you are at your physical location? Setting up your online store with updated pictures, offers and information about shipping during the holidays can help set you up for success. Online shoppers have the ability to easily compare competing businesses, so make sure that you highlight special deals wherever you can. Emphasize information that will make customers want to choose you every time.
Don’t forget to leverage the power of social media either. Use platforms like Facebook and Twitter to direct your followers to your online store. Use social media to feature gift baskets, customer reviews and other special items that will encourage customers to browse through your other online offerings. Before you start encouraging traffic, make sure all your links are updated, so that users can easily navigate your store.
Man the (Social) Deck
With increased traffic at your stores and online, there are bound to be more customers reaching out to you. Don’t be surprised when users use Facebook and Twitter to contact you with questions, complaints, rants, raves or friendly holiday greetings! Instead, make sure you have a good monitoring plan in place, with a smart dedicated user keeping an eye out for red flags. The more quickly you handle that disgruntled customer who just tweeted about you, the more likely it is that you’ll be able to salvage the situation before it spirals out of control.
Are you altering your social strategy for the holidays? With many Americans getting ready to do a big portion of their holiday shopping before Halloween, there’s no time like the present to get started!