About Us
Frequently Asked Questions
About Social Sonar
- What is Social Sonar?
- How do you know how to respond to my customers?
- How do you know what to write for my blog posts, newsletters, and social media messages?
- How do I change my account information?
- How do I change my service?
- Do you ever review businesses?
- How long do I have to commit to you?
- What happens if it does not work out? Will you give me back access to all of my sites and blogs?
Privacy & Security
- How do you handle payment information?
- How do you collect sensitive information like credit card numbers and passwords?
- How did you find my email address to send your original email?
About Yelp
- What is Yelp?
- Why is Yelp important for my business?
- How is there a Yelp page for my business even though I didn’t create one?
- How do I create a business page or claim my business on Yelp?
- Is Yelp just a place for rants? How do the reviews break down by rating?
- How do I remove a bad Yelp review?
About Facebook
- What is Facebook?
- Why is Facebook important for my business?
- How do I create a Facebook page?
- What if there is more than one Facebook page for my business? Can I consolidate the pages?
Google Local Business
- What is Google Local Business?
- Why is Google Local Business important to my business?
- How much does Google Local Business cost?
- What if I don't have a store or office?
- Can I add multiple locations?
- How Do I Create a Google Local Business Listing?
About Yahoo Local
About Social Sonar
Word of mouth has always been the most important way to grow a business. With the advent of social media sites like Facebook, Yelp, Twitter, Google Local, and others, potential customers have found a way to take word of mouth and put it online. Businesses today do not have the time or expertise to manage the overwhelming number of social and review sites, but these sites are the key to growing your business. Your business can have an active online presence and grow business through social media - without any effort on your part with the help of Social Sonar - a social media management service for your business.
How do you know how to respond to my customers?
Social Sonar can respond to customers in a few different ways:
- We use our best judgement and experience from similar businesses to tailor a custom response.
- We develop a list of possible responses with you and use those exclusively to respond to customers.
- We craft a custom response and send to you for approval before responding.
- If there is a very specific question or comment that is outside of our knowledge base, or requires the business owner to respond, we will notify you and respond as instructed.
When we are setting up your account, we will ask you which styles you prefer. Sometimes you may have more or less time to devote to approving comments. We can always change your preferences at no cost.
How do you know what to write for my blog posts, newsletters, and social media messages?
You know your business better than we do, so we interview you every month to use your expertise to craft blog posts, newsletters, and social media messages. Once you approve it, we post it.
How do I change my account information?
To change your website address, facebook page, twitter name, or contact email address or phone number on your social sonar account, give us a call at (866) 843-4490 or contact us at info@socialsonar.com.
How do I change my service?
To upgrade your service, remove unused features, or cancel your account, give us a call at (866) 843-4490 or contact us at info@socialsonar.com.
Do you ever review businesses?
Social Sonar as a company does not review businesses. We discourage our employees from reviewing any potential clients, but encourage them to review businesses they have personally experienced.
How long do I have to commit to you?
We do not have any contracts. You are billed monthly and can cancel at any time.
What happens if it does not work out? Will you give me back access to all of my sites and blogs?
Yes, you retain ownership of all blog posts, newsletters, and social media content we create for you.
Privacy & Security
How do you handle payment information?
Your credit card information is stored securely in our system. Each month, billing is done automatically, without the need for an additional set of eyes on your important numbers.
How do you collect sensitive information like credit card numbers and passwords?
Email is never 100% secure; your inbox could get hacked. In order to protect your credit card information and the passwords for all your social media accounts, we take them over the phone. This minimizes the chances of someone stealing the keys to your business.
How did you find my email address to send your original email?
Like your customers, we search Groupon, Living Social, and Yelp for businesses at the forefront of online marketing.
We will never sell your email address or lend it to our marketing partners for their own communications.
We want our emails to be welcome. If you don't find our communication worthwhile, please email service@socialsonar.com and we will remove you within 10 business days.
About Yelp
What is Yelp?
Yelp is a website which allows people to rate and review their experiences at local businesses. Every business has a Yelp page, which gives basic information on hours, location, website, price point, and more. Members of Yelp can add this information, and even create pages for businesses that have not yet been reviewed on Yelp. Business owners can create their own web page, or claim one that has already been created by Yelp members in order to edit the information. Business owners can not delete reviews, but reviews are removed it they violate Yelp policy. Business owners have the ability to contact Yelp members via email.
Why is Yelp important for my business?
There are a lot of reasons to use Yelp as a consumer. By having accurate information on Yelp, like your hours and/or website, you are helping people visit your business.
- People often search Yelp for a business to fulfill a need. Yelp is basically word-of-mouth online, so people searching have the benefit of members' past experiences.
- People search for your business specifically in a search engine. Often when people type your business name in a search engine, like Google, your Yelp business page will come up as a result.
How is there a Yelp page for my business even though I didn't create one?
Yelp licenses basic business information from third party data providers who gather this type of information from public records and other sources. They also get business information from their users, who are helpful enough to correct the info, or let them know about a new spot that just opened.
How do I create a business page or claim my business on Yelp?
In order to take control of your Yelp Business page, you will need to register: https://biz.yelp.com/. Once you've completed the registration process, you will receive an email with a special link. Click it to verify your account. When the verification message arrives in your email in-box, click the verification link, or copy and paste it into your browser. Your account will be verified at this point.
Is Yelp just a place for rants? How do the reviews break down by rating?
Here is how the Yelp reviews broke down as of August 2010.
As you can see, the vast majority of the reviews on Yelp range from neutral to positively glowing.
How do I remove a bad Yelp review?
Businesses can't remove a bad Yelp review. However, if a review if libelous, we can help you bring this up to Yelp and they will examine it.
Have more Yelp questions? Give us a call at (866) 843-4490 or contact us at info@socialsonar.com.
About Facebook
What is Facebook?
Facebook is an online community with profiles for people and businesses. Profiles include information and pictures about the user. Facebook members have the ability to message each other privately and publicly, as well as play games and shop.
Why is Facebook important for my business?
Facebook makes is easy to share information about your business instantly with large groups of friends and customers. Links, videos, and images can all be shared with a click or two. Depending on their settings, after someone clicks the "Like" button on your page, each action you make to your own page will show up on their page. This means their friends can see what happens on your business page even if their friends have not "Liked" your business page yet.
Businesses have the ability to collect customer information and sell products on Facebook, as well as create pages that capture customer information, like email newsletter signups and sweepstakes.
How do I create a Facebook page?
You can create a Facebook page here: http://www.facebook.com/pages/create.php. Pages are created with the following categories:
- Local Business or Place
- Company, Organization, or Institution
- Brand or Product
- Artist, Band or Public Figure
- Entertainment
- Cause or Community
You can upload information in your profile like your logo and website address.
What if there is more than one Facebook page for my business? Can I consolidate the pages?
Unfortunately there is no way to claim all the pages out there which pertain to your business. However, there are a lot of things you can do to make your profile the "official" one. Include as much information as possible about your business. Use your logo as your profile picture and keep all links very relevant to your business. Encourage people to "Like" your Facebook profile on your website and in your store. The more people who "Like" your business, the more official it will look.
About Google Local Business
What is Google Local Business?
Google Local Business enables you to create a listing for your business that shows up in searches in Google. It includes your basic business information like address, hours, and location, as well as any photos you upload. Google Local Business listings show up in Google Maps. Customers are able to rate and review local businesses. These ratings also show up in Google searches.
Why is Google Local Business important to my business?
When people search for your business name online, your Google Local Business listing shows up as one of the results. This helps ensure more of the results on the search page are your business, and not a competitors'. Your listing also shows up when people search in Google Maps, making it easy to get directions to your business, find your website, and read reviews.
How much does Google Local Business cost?
Adding your listing to Google Places is free, and Google doesn't accept payment to include particular listings or sites in our search results.
What if I don't have a store or office?
Every business listing must have a mailing address. If you work from home or you are a mobile business you can specify a "service area" in the sign up process and choose to hide your physical address.
Can I add multiple locations?
There should be only one listing per physical location. Even if you cover multiple towns, you should instead use the description of your business or categories to explain the different services for your business.
How Do I Create a Google Local Business Listing?
Just sign up here. Google will ask for some basic company information. There are a lot of optional fields, as well.
About Yahoo Local
What is Yahoo Local?
Yahoo Local enables you to create a listing for your business that shows up in searches in Google. It includes your basic business information like address, hours, and location, as well as any photos you upload. Google Local Business listings show up in Google Maps. Customers are able to rate and review local businesses. These ratings also show up in Google searches.
Why is Yahoo Local important to my business?
When people search for your business name online, your Yahoo Local listing shows up as one of the results. This helps ensure more of the results on the search page are your business, and not a competitors'.